Return & Exchange Policy

If you are not satisfied with your purchase for any reason, simply return or exchange it within 30 days. Our return and exchange policy timelines begin when your purchase is available for shipment or pickup.

What products are not eligible for return and exchange?

1. Orders outside of our 30-day return policy (including lay-bys).

2. Jewelry that have been resized or modified (modifications including and not limited to engravings).

3. Items that have been previously exchanged.

4. Custom designed jewelry.

5. Any orders that were altered while in process.

Instructions for Returns & Exchanges:

1. Email Us - we will respond with a return shipping authorisation number and provide the appropriate return shipping label.

2. Pack your jewelry - the jewelry must be packed in the original packaging.

3. Make sure any promotional gift(s) with purchase are included.

4. Seal the box and mark out any old addresses or bar codes.

5. Write your shipping authorisation number on the outside of the box (information can be found in your return confirmation email.

6. Obtain a receipt from the courier to confirm that the item has been shipped - this receipt act as proof of insurance. Astraea Diamonds and the shipping courier of choice are not responsible for packages left if drop boxes or non-staffed locations.

Refunds

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.

Refund FAQs

How long will it take to process my refund?

Your refund will be processed approximately 5 business days after we receive it.

How will I receive my refund?

Your refund will be issued back to the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or any other payment requiring special processing. If the original method of payment was a credit card, you will see the refund reflected on your account within the next 4-7 business days. International purchases will be refunded in AUD according to the exchange rate at time of purchase. Astraea Diamonds is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Astraea Diamonds is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution.

Do I need to include the return shipping authorisation number for return?

Yes. Packages received without a return shipping authorisation number will not be accepted for refund. Return shipping authorisations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorisation.